Refund Policy

Last Updated: May 08 2020

All defined terms used below shall have the meanings set forth in our Terms and Conditions. See our Terms & Conditions 

Due to conditions surrounding COVID 19, Total Sanitizer has suspended it’s return policy and is unable to accept returns until further notice.  If there are issues with your order, please feel free to reach out to us at info@totalsanitizer.com.

Order Cancellations

Orders submitted online are processed immediately.  If you need to cancel your order for any reason, you will be able to do so prior to the order being shipped.  Please reach out to info@totalsanitizer.com immediately if cancellations are needed.  

Customers submitting cancellations prior to shipping will receive a 100% refund within 14 business days via the same method of payment at time of order. If your order has shipped prior to your cancellation, Total Sanitizer will not issue a refund, reroute shipping or accept any returns from the purchaser.

We apologize for any inconveniences and appreciate your understanding.  Need more help? 

Contact us at:  info@totalsanitizer.com

Returns

Total Sanitizer has suspended its return policy.  

We apologize for any inconveniences and appreciate your understanding.  Need more help? 

Contact us at:  info@totalsanitizer.com

Shipping

Total Sanitizer is not accepting returns or exchanges.  If a customer ships products back to Total Sanitizer, all shipping costs for your item(s) will be at their own expense unless otherwise stated by Total Sanitizer.  

We apologize for any inconveniences and appreciate your understanding.  Need more help? 

Contact us at:  info@totalsanitizer.com

Refunds and Exchanges

Refunds will only be issued for unshipped, cancelled orders- see section ‘Order Cancellations’.   If your item has been shipped from our warehouse and is in transit or has been received by purchaser, you are not eligible for a refund.  

At this time, Total Sanitizer does not accept exchanges.  

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.